Lessons in Leadership, Communication & Adaptability
This week, we spoke to Ashley Lindsay, Scheduler for the Office of Representative Ami Bera.
Can you outline your career journey and the key steps that led you to your current role as Scheduler?
Like many hill staffers, I started as an intern. Through a cold contact on LinkedIn, I managed to land an internship with Representative Bera’s office. I was the classic wide-eyed intern; Taking on any task, frequently asking questions, and making an effort to build a relationship with each staffer in the office. That commitment proved to be worthwhile.
Several months after my internship ended, the office reached out to offer me a staff assistant position in their district office. At the time, I had recently graduated and was eager to return to DC. Ultimately, I accepted the role while making it clear that my goal was to transition back to the hill. Luckily, the scheduling position opened a few months later, and I was quick to accept. While my interest ultimately lies in policy, this opportunity allowed for me to continue working with I team I knew well and respected while making the move back to DC.
Which policy areas or legislative issues are you most passionate about, and how do you stay informed and engaged in those topics?
Foreign Policy is my primary area of interest. I make an effort to read everything I come across and find multiple perspectives on each issue. Working in an office with a strong focus on foreign affairs provides invaluable ways to stay informed and engaged. Whenever possible I attend briefings and take the initiative to talk with the legislative staff about their work. I am always actively seeking opportunities to deepen my understanding.
Can you share a challenging or rewarding communications project that played a significant role in your professional development? How did you overcome the challenge, and what key lessons did you take away from the experience?
Starting a scheduling role at the beginning of a new Congress and administration was a fast-paced and challenging experience. With a constant influx of new information, it was impossible to process everything before even more was added. Rather than becoming overwhelmed, I focused on absorbing as much as possible, taking detailed notes, and proactively seeking guidance from colleagues.
I approached mistakes as learning opportunities—analyzing where I went wrong and identifying ways to improve. Instead of waiting for direction on when to schedule meetings, I took the initiative to compile potential options and sought feedback on what worked best and why. This not only helped me develop a stronger understanding of scheduling strategy but also allowed me to become more self-sufficient. While I am always learning, my approach has been to take ownership of my growth, refine my skills, and find ways to improve without relying solely on others to guide me through every step.
In your role as Scheduler, effective leadership is essential for keeping the team aligned with communication and scheduling goals. What strategies or techniques do you use to inspire and motivate your team, ensuring they remain focused on delivering the office’s objectives despite any obstacles?
Scheduling is not an easy role. Figuring out how to efficiently get the information you need from your team and figuring out how you can support them in return is crucial to success. The easiest way to do this is with clear communication. Each has their own communication style, and I make a concerted effort to adapt to their preferences while incorporating my own. I strive to strike a balance – accommodating their needs while ensuring that my communication methods remain efficient and effective. In efforts to maintain clarity and efficiency, I prioritize outlining what will be taking priority and what information I need from each staffer. Establishing strong working relationships with my colleagues creates an environment that allows issues to be resolved in a timely matter and maximizes productivity.
What, in your view, sets Capitol Hill apart as a work environment, and how do you handle its unique communications challenges in your day-to-day role?
The Hill is unlike any environment I have ever come across. Regardless of differing perspectives, there is a shared drive to create meaningful change. What set it apart is not only the passion behind the work, but the culture of professional growth and mutual support. Everyone is striving to advance while uplifting those around them in the process.
Given the fast-paced nature of the hill, success requires organizational skills and a community of individuals who understand its demands. Building a community is essential, as without it the hill can be isolating. From what I’ve noticed those who do best on the Hill cultivate relationships, seek mentorship, and offer support in return.
Effective communication is key to success in your role. How do you encourage your team to improve their communication skills and professional development, and can you share an example where your guidance helped someone expand their skillset?
As a recently hired full-time staffer, I tend to receive more guidance and advice than I am giving. When I first started as an intern, I had little understanding of how to network effectively or maintain the connections I was building. One of the most valuable pieces of advice I received was to focus on forming genuine relationships- authenticity goes a long way in fostering meaningful professional connections. People are often more supportive and willing to help when they see you are both capable and sincere. Not every coffee chat will lead to a lasting connection and that is okay. Additionally, I embrace the mindset that no matter what job someone works, treat everyone with the same level of respect and kindness. The Hill is a dynamic environment, and you never know where someone’s career path will take them. Or if your paths will cross again.
Word association, what is the first word that comes to mind for each of these?
Policy – Change
Networking – Relationships
Writing Skills – Crucial
Working on the Hill – Fluid
Leadership Connect – Communication
